Are the ferries accessible for people with disabilities?
Yes, but with some limitations. Access to the vessels’ passenger decks from the car decks requires climbing stairs (24 to be exact), which can be challenging for those with mobility issues. If this is a problem, please alert Customer Service to arrange to be dropped off at either terminal or by a special dockside elevator to take passengers to the Skywalk level, from which the passenger deck can be accessed directly.
If you are a driver, please advise the team and staff will provide a special courtesy service by driving your standard vehicle on and off the Ferry, and you can be reunited with your vehicle on the other side of the bay. Please note that this service is only applicable to drivers with standard vehicles. Long vehicles, vehicles with trailers or vehicles with anything in tow cannot be driven aboard by Ferry staff. Skywalks are accessible by elevators. You must mention your special needs to the toll collector when you arrive at the terminal. Please call our Guest Services Center at 800 643-3779 for more information.
Are the shuttles accessible for wheelchairs?
Most shuttles are wheelchair-accessible upon advance request. Most shuttles are contracted with outside services and, although fully accessible shuttles are requested, due to maintenance and scheduling issues, we sometimes are sent shuttles that are not fully accessible. Please advise Customer Service seller at the time of ticket purchase if you have any mobility special needs so arrangements whenever possible can be made.
I need particular auxiliary aids or services. How can I find out if you have these?
Please contact us 72 hours in advance of your travel at 800.643.3779 to let us know your needs. We will do everything possible to assist you.
I am traveling in a group of people with disabilities. Are there any special procedures I should follow?
Please contact us in advance (72 hrs. preferred) at 800.643.3779 so we may ensure we have staff ready to assist you. We look forward to your visit!
I have a suggestion, comment or complaint regarding special needs access issues at the ferry. Whom should I contact?
The Ferry has several Complaint Resolution Officers (CROs) that you may contact at 800.643-.3779 (ask for the CRO). After normal business hours, any of our employees can put you in touch with the CRO.