Booking Terms & Conditions
All passengers specifically agree to the terms and conditions of the contract associated with the purchase of a ticket and your use of the Delaware River & Bay Authority (DRBA) property and vessels. Please read the following information:
CONTRACT TERMS AND CONDITIONS. All DRBA vessels are U.S. Coast Guard inspected and certified. The use of the Delaware River & Bay Authority Motor Vessels and property includes certain limitations of liability, including limitations respecting injuries experienced by a passenger and damage claims related to personal property. It is your responsibility to be aware of the terms and conditions which apply to this type of travel. Please read all the terms and conditions carefully before you purchase your ticket and board the vessel.
Motor vessels encounter ever-changing weather conditions that may affect the movements of the vessel. Rain, wind, waves, and the rolling and pitching of a vessel may affect your walking in both exterior and interior areas. Despite warnings already posted on or near doorways, weather conditions may affect opening and closing doors and ascending and descending stairways, and one must always be alert to adverse conditions. We do not recommend eating hot foods or drinking of liquids unless you are seated. Chairs and tables are provided for your comfort and ease of food handling. The wearing of proper footwear, such as rubber-soled shoes and/or sneakers, is highly recommended while aboard motor vessels.
Awareness of realities of sailing on a moving vessel helps prevent accidents and damage to personal property. By purchase of your ticket and boarding the vessel, all passengers agree to read, accept and be bound by those terms and conditions, including those regarding your right to legal action, the governing law, the forum and jurisdiction which would apply. Any claim you may have will be reviewed within the context of Maritime law. Please read all the terms as follows:
1. DEFINITIONS: The term "Ticket" applies to the document you receive upon payment of passage. The term "Passenger" includes every person who purchases a ticket and all those for whom the purchase is made, including, but not limited to dependent children, spouses and other parties.
2. LIABILITY LIMITATIONS FOR LOSS OF, OR DAMAGE TO, PROPERTY: The total value of any personal property, valuables and other personal belongings of a Passenger shall be deemed not to exceed the amount of US $200 per passenger and the Company's liability, if any, for loss or damage to such belongings is limited to a maximum of US $200. Losses due to perils of the sea and other acts of God are not reimbursable. During nonemergency sailing conditions your safety is your personal responsibility
3. NOTICE OF LOSS OR DAMAGE: Any claim of damages of loss must be made before the passenger leaves the vessel and/or DRBA property in order to enable DRBA staff to investigate any damage and to conduct a search for any suspected lost articles. Failure to notify DRBA staff prior to leaving the vessel (if the claimed loss occurred on the vessel), or DRBA property, will result in the assumption the damage, or loss, occurred elsewhere. Check your belongings before you leave the boat.
4. HEALTH AND SECURITY INDEMNIFICATION: a) The Passenger and all Passengers for whom a ticket is purchased represent and warrant that the Passenger(s) is/are physically and otherwise fit to travel; that the Passenger will comply with the Vessel's rules and regulations including orders and directions of the Vessel's officers and crew; and that the Passengers conduct will not impair the safety of the Vessels or inconvenience other passengers b) Parents assume sole responsibility for the actions and safety of their children or other passengers under the age of 18, except when that responsibility is expressly assumed by an officer, or crew, as part of their duties or Coast Guard regulations in force aboard the Vessel. Parents with children who need to be carried on stairways should limit the use of stairways while the vessel is underway and request assistance from the Vessel's crew if use of the stairway is necessary. One or more decks have all the amenities available to Passengers on the Vessel during the crossing. The "Salon" deck is well designed to accommodate the needs of children. c) Passengers who are physically challenged and, or, require the use of a wheelchair or other durable medical devices are advised to travel with someone who is able to assist them both onshore and aboard the Vessel. Any person with special requirements or needs has the responsibility to make those needs known to DRBA ticket personnel prior to purchasing a Ticket and boarding the Vessel.
5. CHECK-IN: Check-in begins 1 hour before departure. If check-in does not occur 30 minutes prior to the scheduled departure, reservations may be forfeited with space allocated to waiting passengers.
6. CANCELLATIONS: Cancellations incur a $6.00 fee per vehicle, for each crossing, when canceled at least 30 minutes in advance of the scheduled departure time. Cancelations after scheduled departure time will be treated as a No Show, below, and charged the No Show fee.
7. NO SHOW FEE: A No-Show fee of $10.00 is charged when customers fail to appear for their scheduled departure by departure time.
To avoid the no-show fee, if your travel plans have changed:
- Change your reservation online any time of day using the Booking Number and Password that was supplied in your PDF confirmation, at least 30 minutes in advance of your scheduled departure time.
Call Customer Service at 1-800-643-3779, or start a chat from CMLF.com, between 8:00 am and 4 pm, seven days a week, and speak with a Customer Service Representative, at least 30 minutes in advance of your scheduled departure time.
Email Customer Service at [email protected] at least 24 hours in advance of your scheduled departure time.
The Cape May Lewes Ferry wants to facilitate the traveling public as much as possible. Many departures sell out hours or days in advance. A confirmed guest who does not show results in Ferry having to turn down other potential customers.
Please advise us if your travel plans change and avoid the no-show fee.
8. SMOKE FREE FACILITY: As of 1/1/17, the Ferry is a completely tobacco free campus.
9. FUEL SURCHARGE: A fuel surcharge may be assessed at time of check-in.
Generally, one or more police officers are available on every vessel to take reports of damage, loss, or injury by a Passenger. Please contact any member of the crew for assistance any time during your bay crossing.
Part of our "Mission Statement" is to help you enjoy "The Best Ferry Ride in America" without injury or damage to your property. By being aware of the nature of travel on the water and then following some basic safety practices, you can help us accomplish that mission and also enjoy a safe bay crossing as part of your travel experience.
All 6-pack and 12-pack vouchers have a 2 (two) year expiration from the date of purchase and may have two names on each voucher.
Thank you for your help in making this part of your travel a safe experience for you and all your family and friends.